Becoming the Help Desk

Those that know me well know so well that I depend heavily upon technology. But when I run into problems, I don't waste any time putting in a phone call to tech support and look to the help desk. There have been times when I have gotten a call from one of our donors who has encountered some difficulties and thought that I could assist him. I will never forget a donor who had encountered problems in his travels with the airlines. I was thrilled just to get his call, listen very intently to the issue he was confronted with and then looked forward to a return call to assist him. There are times when you become the help desk. It could be a number of things that you could do to assist them. I love when we get the opportunity to minister back to our donors in our partnership development.